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Our Policies

Before you book an appointment or purchase a product from us, we invite you to read through the following policies. They outline the steps we take to ensure that you're satisfied with your visit and discuss how we handle appointment cancellations, tardiness, and product returns.

Services

Our goal is to provide the highest quality salon and spa services, giving our guests an unparalleled customer experience. In order to ensure that you have the best experience possible, it is important that we conduct an initial consultation to gain a clear understanding of what you want to achieve during your visit.


If you are not satisfied with the end result of your visit, we ask for the opportunity to make adjustments in order to give you the result you desire. Most adjustments will be free of charge. If an adjustment is needed, we ask that it be scheduled within 14 days of your initial visit. If adjustments have been made outside of our salon, you will not be eligible for adjustments at our salon.

Specialty Services

When reserving speciality services such as bridal parties, a Brazilian blowout, extensions, or any service taking three or more hours, a credit card number is required.

Cancellations

We understand that life happens. However, as a small business, late cancellations, and no-shows can hurt our ability to offer you, the customers the best possible booking experience. So, when scheduling, a credit card will now be required to hold your appointment.

We request 24-hour notice for all cancellations. All cancellations within 24 hours or on the same day of the scheduled appointment will result in a 50% charge of the scheduled service(s) cost. All No-Shows will also result in a 100% charge of the scheduled service(s) cost.

Tardiness

If you are running 15 minutes or more behind schedule, we ask that you call and communicate with guest relations to let us know when you expect to arrive. If the service provider is unable to perform the scheduled services in the remaining time allotted, then your appointment may need to be rescheduled.

Returns

We strive to prescribe the correct home care for your beauty needs. If you are not completely satisfied with your purchase, we're happy to exchange your product for another product. Please keep in mind that all make-up sales are final.